6️⃣ Contact

Contact

Last updated: 8 July 2026

Page title: Contact · Shopify slug: contact

A question about your order, a product from our home and garden range, or how we operate?
Our support team is always pleased to help and endeavours to reply to every message with care and without unnecessary delay.

How to Reach Us

Email is the most dependable and convenient channel for getting in touch. It gives us the time to review your query properly and provide a thorough, well-considered reply.

Email: contact@hylven.com
Website: hylven.com

Response Time

We aim to answer all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy spells — for instance around public holidays or promotional campaigns — our response time may be slightly extended. We appreciate your patience and assure you that every enquiry is handled with our full attention.

Helpful Information for Your Enquiry

To help us handle your message as swiftly as possible, please include the following in your email:

Order number — if your query concerns an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is on hand to assist with a wide variety of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability within our home and garden range
Reports of damaged, defective or incorrectly despatched goods
General questions about our website or your account
Suggestions and feedback to help us continually improve

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be directed to contact@hylven.com, with a clear subject line indicating the nature of your enquiry. Your message will be forwarded to the relevant department without delay.

Privacy of Your Communication

Personal data shared when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.